Why Training Needs to be Accountable

judgeIt’s all about metrics in whether money is spent on the training function, and any training manager that is trying to implement training because they “feel” it will benefit the organization is up a creek without a paddle before they begin. While HR used to always be the decision makers that decide if training will occur or not, in many organizations that decision is at the doorstep of the CFO.

When I realized I was talking to a wall this week when discussing the accountability of the training function, that wall being the HR Director, I asked if she was the ultimate decision maker for training, she laughed and said, “oh no that is the CFO. Nothing is spent around here without his blessing.” While I have begun to hear this more and more lately, I decided to test it out since I personally know this CFO.

I called him, and to my surprise he answered the phone, and after a little small talk, I asked him if he really did need to approve all training initiatives. He laughed too, and said he did require all expenses over a certain level to be cleared through him, because “very few people around here want to be accountable for their buying decisions.” Bingo!

I specifically discussed my conversation with the HR Manager, and the CFO understood the challenge of the training function, and has been considering cutting most if not all of training from next year’s budget. Why? Because training has never been accountable for results!

Gads! Could this be true?

But honestly, I was not surprised. Many training functions fail to see the need to be accountable for results until after the chopping block has eliminated their jobs.

Even companies that are making a ton of money don’t like to waste money. Training should be accountable, and if it cannot show a benefit, it probably is not the best performance solution. And while I hate to see the training function get eliminated from any organization, there are too many people in charge of training that cannot justify their existence and need to find new work.

If you feel you are headed to the chopping block, let’s talk before it is too late. Jim@jkhopkinsconsulting.com



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