If your organization does not have an active and competent training professional on staff, then I guarantee your employees are struggling to perform their jobs. While job skill training is the primary purpose of internal training functions, it is also the responsibility of that same department to help identify and solve performance problems.
A friend shared with me recently how their brand new head of operations is becoming overwhelmed with all of the things that keep getting assigned to his department. Prior to his hiring, the role was vacant for a while and all of these things had been farmed out to various people so the job responsibilities would get covered. He thought if he delegated many of these things out to other people he would find relief, yet he is finding that some people are ignoring his requests.
As a performance consultant, I saw a few things here that needed to be addressed:
- Assuming because other people are not getting his requests done means they are ignoring him could be true, but may also mean they don’t know how to perform and are scared to say anything to the new boss.
- Delegating does not mean you as the delegator are off the hook for accomplishing a task, so you need to build into your process a follow up plan.
- While this new operations person might be able to perform all of these things, he is failing at basic time management. Make a list, prioritize each task, and set a date for each task to be worked on so it is completed on time. He should also use a paper or electronic tool to track everything.
If I was working for this company in my normal capacity of leading training, I would have been able to spot and advise this new employee so things get under control for not only him, but everyone else on his team. Currently there is a lot of confusion with who is doing what.
Training is more than a workshop or online course. Yet to many CEOs, they are smiling happy because they think they have this learning thing all covered. The HR Director could do this work in smaller organizations, and yet they are not because they are barely competent enough to get their primary duties done. So every employee must struggle to figure it out on their own.
When I started consulting 12 years ago I thought I could change the way organizations thought about the training function. I wrote two books to help educate management as to the value of a well-run training function, and yet I’ve lost too many battles and I am afraid when it comes to small and mid-sized organizations the war is lost too for most of them.
Large organizations see the value of the learning function and it is why they continue to remain in business. No matter the size of the company, they all employ human beings, and human beings need to be supported to be successful.