If the training at your company is lousy at best, blame the CEO. The CEO is responsible for running a well-tuned engine, and if your employee training is subpar, then so are the skills of your employees. If the employees are not fully skilled they are producing less, and unable to care for your customers as well as they should. And dare I say, those wonderful company values are not being met either.
Hello CEO! Why are you taking such a lack of interest in the development of your team members? When was the last time you personally evaluated the training at your company? When was the last time you reviewed the annual training plan and objectives?
Sir Richard Branson, of the Virgin Group of 60+ companies, said that each company focuses on the employee. If the employee is happy, then everything else is easier to manage. Southwest Airlines focuses on the employee first too, and they are successful and loved by many passengers. But most companies don’t focus enough energy on employees and they suffer for it.
Too many training departments are led by managers that are weak in learning development, while some are outright incompetent. If you ask the CEO how effective training is, they have nothing tangible to comment about, or have no clue how to answer. It really is a shame.
Even adults that are fully competent are always looking to learn new things that will help them perform their duties. Yet when training is weak, these employees look to other companies when opportunities arise. You then lose a qualified employee, lose time recruiting a replacement, and you lose even more time training the new person. Wow, that was a waste of time, energy and money.
So why do I and many others in the Learning Development space continue to preach this same sermon? We hope to get through to the many out there that there is a better way. If even one of you reads this and calls for help, I have made progress.