Have you noticed that your company doesn’t provide a lot of skills training anymore? It seems that most (not all) companies would rather hire a new external person over training from within for openings. This change in focus comes for a variety of reasons, but these are my favorite two:
First, HR Directors find recruitment the easiest HR discipline and go out of their way to focus time and resources on keeping the recruitment department busy. By not training existing employees to assume promotions, they keep recruitment necessary and eliminate the need for HR to spend resources training employees. If we don’t train managers in communication skills, we create hostile work environments that force more resignations, thus a need for recruitment again.
Let’s see, if we only know how to terminate employees, or ignore problems in the workplace by skipping employee relation challenges, we again encourage a need for continual recruitment. If we promote people that haven’t managed and let them run amok, we can create more turnovers, and a need for recruitment to keep busy.
If we fail to manage wage and hour laws, benefits, and fair compensation, we once again design resignations into our daily activities. If we allow people, whether management or peers to harass each other without corrective actions, we can get a lot of employees to quit. The more that quit, the more we need recruitment.
If HR Directors focused equally on all HR disciplines there would be better retention, better work environments, happier employees, and unless you are growing, less need for recruitment. But that also means that Senior Management needs to hold HR to the flame in doing their job. Now how often does that happen?
Second, is the perception that only old dogs want training and that the X & Y generations find answers on their own. Who needs a training function if all you need is YouTube?
As long as you don’t care where your employees get their answers, and Fred Foot-In-Mouth does management communications on his YouTube channel on any subject is okay with you, yeah, why do you need training?
But if you do want things done a specific way, and you do want your employees to communicate with each other in a respectful way, then you need to establish guidelines and appropriate training. You need to establish required skill competencies, and you need to set requirements based on roles and responsibilities.
If your company is not training employees, it is a sign of a failing organization. Not a single organization has been successful without a robust learning function. And if you have a training function, but the leader is not doing much, maybe it is time to hire one of those old dogs that knows how to run a training function that produces results. Old Dog Training Managers know how to train Old Dogs, Adult Dogs and Puppies. Everyone needs to be a continual learner, from the CEO down. Go find yourself an Old Dog – Arf!